CirrusHQ has achieved an Net Promotor Score (NPS) of 78, an outstanding result considering that only 10% of brands in the UK achieve a score of over 40 (on a scale of -100 to 100). CirrusHQ’s outstanding NPS serves as an example of the strong commitment to customer experience that is fostered by the leadership and extends into every arm of the company.
NPS is a simple and effective methodology for measuring customer loyalty. Collected through first-hand feedback from customers and set on a scale between -100 and +100, it works as an alternative to more traditional customer satisfaction collection and analysis. The tech sector has the strongest average NPS with an average of 36.
“This “off-the-scale” score really marks us out as a business going above and beyond to deliver incredible customer service,” said James Lucas, CirrusHQ CEO. “It is a testament to the quality and delivery of our solutions and services and is down to our twin focus on the AWS platform and our customers. Service is core to our mission and we take pride in delivering to the highest standards.”